Clear expectations
Terms of service
Updated: 2026-09-10
Pre-launch information · subject to professional review
What the service covers
HomeCheck is an observational property verification and documentation service. A visit may include visible condition, comparison with a listing, photographs, short videos and area observations, where access and permission allow.
What it does not cover
The service is not legal advice, a structural inspection, a valuation, a guarantee against fraud or proof of ownership or landlord identity. Observations reflect only the time of the visit and accessible areas.
Requests, access and payment
A submitted request is not a confirmed booking. Availability, access permission, the total price and delivery arrangements must be confirmed before payment. Do not submit information you are not authorised to share. Demonstration flows do not create bookings or charges.
Cancellation before the visit
You may cancel without charge before the verifier starts the property visit. We will refund the amount received. If HomeCheck cannot carry out the agreed visit, you can choose a new date or a full refund.
Withdrawal and an early start
For distance contracts, you have 14 days from conclusion of the contract to withdraw. If you expressly request that work starts during this period and later withdraw, only a proportionate amount for work actually performed may be payable. The withdrawal right ends after full performance only where you have expressly consented to the early start and acknowledged this consequence. Your rights if the service is defective remain unchanged.
How to request a cancellation or refund
Contact HomeCheck on WhatsApp at +351 967 355 442 with your request reference and an unambiguous statement that you wish to cancel. You can use: ‘I wish to cancel my HomeCheck request [reference], contracted on [date]. My name is [name].’ We will confirm the request and process a due refund within 14 days, using the original payment method unless you expressly agree otherwise. No refund processing fee is charged by HomeCheck.
Access and changes
You must arrange access with the person responsible for the property and inform them that a HomeCheck representative will attend. If the date changes or access becomes uncertain, contact us before the visit. If access is refused, we will review what happened with you; a second paid visit is never charged automatically.
Support and cancellation: WhatsApp +351 967 355 442
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